Shipping Policy at FILL LE HEART

Shipment of Products :

Cash on delivery transactions will be charged Rs. 45/-.

Purchases are shipped from our own stores or offices from Kerala. Our endeavour is to make the products reach you within 2-6 working days from receipt of order and payment. Order deliveries will be made usually between 10.30 am - 7 pm Monday-Saturday. The maximum order value for a Cash on Delivery (C-o-D) payment is ₹1,200. It is only a cash only payment method and Gift Cards cannot be used for COD payments. Only India rupee accepted to make a COD payment.

The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made. We take no responsibility for goods signed by an altenative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. The delivery will NOT be redirected / redelivered to any other address in any circumstance

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same. All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person

Delivery Charges :

Shipping and handing rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Dispatch :

Due to courier timelines, all orders received before 2 p.m. will be processed on the same day. Orders received after 2 p.m. will be processed on the next business day. Orders are not dispatched on Saturdays, Sundays and public holidays.